Contacting Support

(U.S. Customers)

Customers located in the United States have a wide variety of options to help you get the information you need.

Information Available from our Support Web Site

Here you can download the latest maintenance release of our software, access a Knowledge Database containing information on your software, obtain information on how to join our

Pulselist email news group

and view

Top Questions from the Pulselist.

You can also

submit a request directly to our support department

from this web site. This allows you to enter detailed information about your question or problem and this information will be immediately directed to our call queue and a technician will respond to you directly.

Contacting Support via Email

You can always email your question to

support@pulsemicro.com

. Please include your name and information where we can reach you. Also please include a detailed description of the problem including any sample outline or stitch files that demonstrate the problem.

Contacting Support by Phone

Support for Pulse products is available by calling toll free +1 888-235-4727 during the times listed below:

Monday-Friday 9am-8pm (eastern standard time)

Saturday-Sunday 10am-6pm (eastern standard time)