Contacting Support

(U.S. Customers)

Customers located in the United States have a wide variety of options to help you get the information you need. If you are located outside of the United States, please contact your local distributor for support.

The Pulse Micrsystems Community

Registered users have access to the Pulse Microsystems online community. The Pulse community is your source for everything related to your software. Exchange ideas and information with other Pulse users around the world in one of our many forums, get news tips and information on how to make the most of your software, download free designs and keep up to date with the latest software maintenance release.

Click here to visit the community

Contacting Support via Email

You can always email your question to

support@pulsemicro.com

. Please include your name and information where we can reach you. Also please include a detailed description of the problem including any sample outline or stitch files that demonstrate the problem.

Contacting Support by Phone

Support for Pulse products is available by calling toll free +1 888-235-4727 during the times listed below:

Monday-Friday 9am-8pm (eastern standard time)

Saturday-Sunday 10am-6pm (eastern standard time)